Open Cases 42
Urgent Cases 5
Order Disputes 12
KYC Complaints 8
Redemption Issues 17

| Case ID | Customer | Category | Priority | Linked TXN | Status | Updated At
--- | --- | --- | --- | --- | --- | --- | ---
|  | #CASE-9281 | Michael C. (Tier 2) | Transaction | High | ORD-2931 | pending In Progress | 45m ago
| #CASE-9280 | Sarah J. (Tier 1) | KYC | Medium | - | fiber_new New | 1h ago
| #CASE-9279 | Global Trading LLC (Tier 3) | Wallet | Critical | WLT-882 | hourglass_empty Pending Customer | 3h ago
| #CASE-9278 | David W. (Tier 2) | Redemption | Medium | RED-110 | pending In Progress | 5h ago
| #CASE-9275 | Elena R. (Tier 1) | Transaction | Low | ORD-2910 | check_circle Resolved | 1d ago

Showing 1 to 5 of 42 entries
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### #CASE-9281 High

Opened Oct 24, 2023 at 09:12 UTC

#### Customer Summary

MC

Michael C. ID: CUST-7729

Institutional Tier 2 • KYC Verified

#### Issue Description

"Customer reporting double deduction on buy order ORD-2931. Payment gateway shows success but ledger recorded two entries."
Related Transaction: ORD-2931 open_in_new

#### Attachments (1)

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1.2 MB

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#### Internal Notes

System Admin 45m ago

Investigating payment provider logs. Initial check suggests a potential retry loop issue on the gateway side. Escalating to engineering tier 2.

#### Activity Timeline

Note Added

By System Admin • 45m ago

Assigned to Analyst

Auto-assigned • 1.5h ago

Case Created

Via Customer Portal • 2h ago