Open Cases
42
Urgent Cases
5
Order Disputes
12
KYC Complaints
8
Redemption Issues
17
| Case ID | Customer | Category | Priority | Linked TXN | Status | Updated At | ||
|---|---|---|---|---|---|---|---|---|
| #CASE-9281 | Michael C. (Tier 2) | Transaction | High | ORD-2931 | pending In Progress | 45m ago | ||
| #CASE-9280 | Sarah J. (Tier 1) | KYC | Medium | - | fiber_new New | 1h ago | ||
| #CASE-9279 | Global Trading LLC (Tier 3) | Wallet | Critical | WLT-882 | hourglass_empty Pending Customer | 3h ago | ||
| #CASE-9278 | David W. (Tier 2) | Redemption | Medium | RED-110 | pending In Progress | 5h ago | ||
| #CASE-9275 | Elena R. (Tier 1) | Transaction | Low | ORD-2910 | check_circle Resolved | 1d ago |
Showing 1 to 5 of 42 entries
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#CASE-9281 High
Opened Oct 24, 2023 at 09:12 UTC
Customer Summary
MC
Michael C. ID: CUST-7729
Institutional Tier 2 • KYC Verified
Issue Description
"Customer reporting double deduction on buy order ORD-2931. Payment gateway shows success but ledger recorded two entries."
Related Transaction:
ORD-2931 open_in_new
Attachments (1)
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Internal Notes
System Admin
45m ago
Investigating payment provider logs. Initial check suggests a potential retry loop issue on the gateway side. Escalating to engineering tier 2.
Activity Timeline
Note Added
By System Admin • 45m ago
Assigned to Analyst
Auto-assigned • 1.5h ago
Case Created
Via Customer Portal • 2h ago